Returns and refunds
Returns and Refunds
Thank you for choosing to shop at The Webshop. We value your satisfaction with your purchase and are committed to assisting you with any return or refund inquiries in compliance with European regulations.
1. Returns
You have the right to return an item within 14 calendar days from the date you received it. To be eligible for a return, please ensure that the item is unused and in the same condition as when you received it. For digital products, this means that they have not been downloaded from the website. We provide free listening samples for each product to help you make an informed purchase decision.
2. Refunds
Upon receiving your returned item, Flower of Sound will promptly notify you of the refund status after inspecting the product. If your return is approved, we will initiate a refund to your original method of payment, such as your credit card. The time it takes for you to receive the refund may vary depending on your card issuer’s policies.
3. Shipping
Please note that you will be responsible for covering the cost of returning the item. Shipping costs associated with the initial purchase are nonrefundable. In the event of a refund, the cost of return shipping will be deducted from the refund amount.
4. Contact Us
If you have any questions or require guidance on how to initiate a return, please don’t hesitate to contact us at info@flowerofsound.com. Our dedicated team is here to assist you and ensure a smooth return process.
This policy aligns with European consumer protection regulations, which grant you the right to return items within 14 days of receipt. Flower of Sound is committed to complying with these regulations and providing you with a hassle-free return and refund experience.
